Privacy Policy

Privacy Policy - Surprise Me Box (Owned and Operated by ELEQ SOLUTIONS LLC)

Effective Date: May 1, 2025

This Privacy Policy describes how ELEQ SOLUTIONS LLC (referred to as "we," "us," or "Surprise Me Box") collects, uses, and shares personal information of users of our website (the "Website") and our services.

1. Information We Collect:

We may collect the following types of personal information:

• Information You Provide Directly:

  • Contact Information: Name, email address, phone number, shipping address, billing address.
  • Account Information: Username, password (encrypted).
  • Order Information: Products purchased, order history, delivery instructions, personalized messages.
  • Payment Information: Credit card details or other payment information (processed by secure third-party payment processors; we do not directly store full credit card numbers).
  • Communications: Information you provide when you contact us (e.g., via email, phone, WhatsApp).
  • Marketing Preferences: Your preferences for receiving marketing communications.
  • Optional Information: Information you choose to provide, such as feedback, reviews, or participation in surveys.

• Information We Collect Automatically:

  • Website Usage Data: IP address, browser type, operating system, referring URLs, pages visited, dates and times of access, and other usage data collected through cookies and similar tracking technologies.
  • Device Information: Information about your device, including device type, unique device identifiers, and mobile network information.

2. How We Use Your Information:

We may use your personal information for the following purposes:

• To Provide and Manage Our Services:
  • Processing and fulfilling your orders.
  • Communicating with you about your orders, delivery, and account.
  • Personalizing your experience and our products.
  • Providing customer support.
  • Managing your account.
• To Improve Our Website and Services:
  • Analyzing website usage and trends.
  • Developing new products and services.
  • Troubleshooting technical issues.
  • Improving the design and functionality of our Website.
• For Marketing and Promotional Purposes:
  • Sending you newsletters, marketing emails, and promotional offers (in accordance with your preferences).
  • Administering contests and promotions.
• For Legal and Security Purposes:
  • Detecting and preventing fraud and abuse.
  • Complying with applicable laws, regulations, and legal processes.
  • Enforcing our Terms & Conditions.
  • Protecting our rights, property, and safety, and the rights, property, and safety of our users and others.

3. How We Share Your Information:

We may share your personal information with the following categories of recipients:

• Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, email marketing, website hosting, and analytics. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: In some cases, we may partner with other businesses to offer joint products or services. If you use these co-branded offerings, we may share your information with the relevant partner.
• Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other legal authorities if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Your Choices and Rights:

You may have certain rights regarding your personal information, depending on your location and applicable law. These rights may include:

• Accessing Your Information: You may have the right to request access to the personal information we hold about you.
• Correcting Your Information: You may have the right to request that we correct any inaccurate or incomplete personal information.
• Deleting Your Information: You may have the right to request the deletion of your personal information, subject to certain exceptions.
• Objecting to Processing: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Withdrawing Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
• Managing Marketing Communications: You can opt out of receiving marketing emails by following the unsubscribe instructions in those emails or by contacting us directly.
• Cookie Preferences: You can manage your cookie preferences through your browser settings.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before fulfilling your request.

5. Data Security:

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. International Transfers:

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our Website and services, you consent to the transfer of your information to these countries. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

8. Children's Privacy:

Our Website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

9. Links to Other Websites:

Our Website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.

10. Updates to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post any changes on this page and update the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.

11. Contact Us:

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: info@surprisemebox.com WhatsApp: 240-707-1944