At Surprise Me Box, every detail is carefully planned, personalized, and prepared in advance. For this reason, we appreciate you taking our cancellation policy into account:
- Orders canceled on the same day of payment (and at least 48 hours before delivery): A 50% refund of the total order value will be issued. The other 50% will cover administrative costs and materials already acquired.
- Cancellations made after the day of payment or within 48 hours prior to delivery: No refund will be issued. At this point, the products are already in preparation or completed, and it is not possible to recover or reassign them.
- Order Modifications: Minor changes only (such as the card message or simple adjustments) will be accepted up to 24 hours before delivery. After this time frame, modifications are not guaranteed.
- How to request a cancellation: Send a message as soon as possible to our email address info@surprisemebox.com or via WhatsApp at 240-707-1944, indicating the order number and the reason for the cancellation.