Terms & Conditions

Surprise Me Box (Owned and Operated by ELEQ SOLUTIONS LLC)

1. Acceptance of Terms:

By accessing and using the Surprise Me Box website (the "Website") and purchasing products from us, you agree to be bound by these Terms & Conditions ("Terms"). These Terms constitute an agreement between you and ELEQ SOLUTIONS LLC, the owner and operator of Surprise Me Box. If you do not agree to these Terms, please do not use our Website or purchase our products.

2. Products and Orders:

• Product Descriptions: We strive to provide accurate descriptions of our products. However, variations in appearance (e.g., flowers, specific sweet brands) may occur based on availability and seasonality. Images on the Website are for illustrative purposes only.
• Order Placement: By placing an order through our Website, you are making an offer to purchase the products selected from ELEQ SOLUTIONS LLC, operating as Surprise Me Box. We reserve the right to accept or reject your order for any reason.
• Order Confirmation: Once your order is placed, you will receive an order confirmation email from Surprise Me Box (operated by ELEQ SOLUTIONS LLC). This email confirms that we have received your order but does not constitute acceptance of your offer. Your order is accepted when we dispatch the products.
• Personalization: Some of our products may include personalization options. You are responsible for ensuring the accuracy of any information you provide for personalization. ELEQ SOLUTIONS LLC, operating as Surprise Me Box, is not responsible for errors in personalization details provided by the customer.

3. Pricing and Payment:

• Prices: All prices are listed in US Dollars (USD) and are subject to change without notice. Applicable sales tax will be added to the order total based on the delivery location within Maryland.
• Payment: We accept various forms of online payment as indicated on our Website. You agree to provide current, complete, and accurate payment information. By placing an order, you authorize ELEQ SOLUTIONS LLC to charge your chosen payment method for the total order amount.
• Currency: All transactions will be processed in USD.

4. Delivery:

• Delivery Areas: We currently offer delivery within Hagerstown, Maryland, and the surrounding 50-mile radius. Please check our delivery information page for a detailed service area map or list of zip codes.
• Delivery Times: We will make reasonable efforts to deliver your order within the estimated delivery timeframe provided. However, delivery times may vary due to factors beyond our control (e.g., traffic, weather conditions).
• Delivery Charges: Delivery charges will be calculated and displayed at checkout based on the delivery address.
• Recipient: It is your responsibility to ensure that the recipient is available to accept the delivery at the specified address and time. ELEQ SOLUTIONS LLC, operating as Surprise Me Box, is not responsible for delays or non-delivery if the recipient is unavailable or the address is incorrect.

5. Cancellation and Modifications:

Our Cancellation Policy, as outlined separately on our Website, governs order cancellations and modifications. Please refer to that policy for specific details and procedures.

6. Refunds and Returns:

Our Refunds and Returns Policy, as outlined separately on our Website, governs the return of products and the issuance of refunds by ELEQ SOLUTIONS LLC, operating as Surprise Me Box. Please refer to that policy for specific details and procedures. Due to the personalized nature and perishable items in some of our boxes, specific conditions may apply.

7. Intellectual Property:

All content on the Website, including but not limited to text, images, logos, and designs, is the intellectual property of ELEQ SOLUTIONS LLC, operating as Surprise Me Box, and is protected by applicable copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from our Website without our prior written consent from ELEQ SOLUTIONS LLC.

8. Limitation of Liability:

To the maximum extent permitted by applicable law, ELEQ SOLUTIONS LLC, operating as Surprise Me Box, shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Website or the purchase or use of our products. The total liability of ELEQ SOLUTIONS LLC to you for any claim arising out of or relating to these Terms or our products shall not exceed the total amount you paid for the applicable order.

9. Governing Law:

These Terms shall be governed by and construed in accordance with the laws of the State of Maryland, United States. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located within Maryland.

10. Amendments to Terms:

ELEQ SOLUTIONS LLC, operating as Surprise Me Box, reserves the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website and purchase of our products after any such changes constitutes your acceptance of the revised Terms.

11. Contact Us:

If you have any questions or concerns about these Terms, please contact ELEQ SOLUTIONS LLC, operating as Surprise Me Box, at:

Email: info@surprisemebox.com WhatsApp: 240-707-1944

Effective Date: May 17, 2025